How to identify Professional Towing Companies among bad ones?

All of us had a bad experience with different types of services i.e vehicle detailing, Car Wash, etc. but we somehow always learn from a bad experience. In the past, you might have found yourself in a situation where you required a Car towing service. But the service was so poor that they caused more agony.

Even if you have not had this experience, the future is uncertain. One day you might need to call a towing service. Therefore, it is always wise to have this type of information stored in your mind. Bad towing companies claim to get you within 30 minutes, but you have to wait for more than that, Maybe they scratch your vehicle and charge more than what they commit.

Before discussing how to differentiate good towing companies from bad ones, let’s take a look at why you need a towing service in the first place.

Five Reason to call towing services

Damage Due to Collision

If you cannot determine whether the damage is severe enough or the vehicle was involved in an accident and is no longer capable of being driven. You need Professional and best towing services like PitStopArabia to get you in time, avoid starch, and charge less.

You Experience a Flat Tire

Flat tires always happen when you least expect it. A Flat tire or blown-out occurs and many drivers know how to change a tire, while some aren’t skilled in this area or there is no spare tire at the moment so in this situation you need a car towing service.

Overheated Engine

Engine overheating is the most common phenomenon during the hotter months there can be several reasons why your engine overheated. It may happen due to leaking water pumps, issues with fan belts, and many other reasons. In this case, you need car towing services and should not try to drive a car whose engine is overheated. You should park your car towards the side of the road and wait until your towing services come in and take your car to a mechanic.

Fuel Shortage

You might think that this is a distant possibility. However, you will be surprised to know that it is quite common. If you are on the road and find yourself out of fuel and you know that the nearest Gas station is far away, you need to call a towing service. Some towing services like PitStopArabia offer to bring you to fuel directly to fill your fuel right there on the road.

Dead Battery

The battery can die down for several reasons. A dead battery means a car cannot turn on. You know that the mechanic shop is a couple of miles away, then you will need to call in towing service and have them tow your vehicle to the nearest Auto workshop

Every city has several towing car companies that work around the clock to help many drivers to get out of the difficult situation they are faced with vehicle troubles, regardless of the location.

Differentiating Between Good & Bad Towing Companies

Here are the top tips:

Fleet Size

When you call a vehicle recovery service, the last thing you want to listen to is that they currently do not have a recovery vehicle available. Hence, you must wait. A good, professional towing company will have a large fleet of recovery vehicles to accommodate customers at the earliest.

Wait Time

If you are stranded in the city the wait time should be quite less as compared to a place that is outside the city. One would naturally expect that the recovery vehicle will arrive in no time at all. But a bad towing service provider would make you wait for longer and come up with different excuses. They might say that they will be there in 15 minutes. But it is not the case. On the other hand, professional service would reach within the time that they mentioned.

Service Quality

Besides the wait time, service quality is another metric for ranking towing companies. The moment one makes the initial call to the company, service quality can be judged. How the customer service representative treats you and guides you through the process can tell you a lot about the business. For instance, a simple greeting or the lack thereof can give you an idea about what to expect.

Workforce

A workforce needs to be professional. They must have the right skills and attitude for the job. In a towing company, this means that the workers should know how to deal with the customer (who is agitated because of their situation) and tow the vehicle without causing it any damage. There are many instances of cars getting scratched while being towed.

Registration

A business requires a license/registration to operate and towing companies are no exception. It is always a wise thing to confirm if the business is registered or not. Otherwise, you might be putting the vehicle and yourself in harm’s way. For instance, if a vehicle is damaged during the recovery process, you might not be able to make a successful claim with the insurance provider. Why? Simply because the recovery business was not registered.

Availability

A vehicle can break down at any time, any place. A professional car recovery business knows this and is prepared to address these problems. They will offer 24/7 services irrespective of the place. If you are stranded in the desert or mountains, a professional business would surely come to your rescue.

Wrap Up

We hope that you find the tips quite informative. If you like to share your feedback, do not hesitate to reach out to us. Thank You.